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KPO Country Markets and Delivery Centers

India a Leading KPO Market

  • Flourishing offshore IT services and BPO sectors
  • Good project management skills
  • Large high-quality academic labor pool, proficient in English
  • Favorable government policies
  • Large diaspora driving demand

China is Emerging as a KPO

  • Presence of off-shore manufacturing sector
  • Talented pool of engineers and scientists
  • Ramping up skills in English and Economics
  • Uniquely positioned to tap the Japanese and Korean markets
  • Favorable government policies

Eastern Europe Focusing on Near-Shore KPO

  • Highly talented pool of engineers and scientists
  • Robust education system with ample supply of professionals for analytical work
  • Moderate, but increasing labor costs
  • Non-English languages
  • Proximity to European markets


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